Check in Process
At Bandaranaike International Airport (BIA)
Check-in and security procedures are performed at our dedicated terminal designed just for our passengers like you, away from the busy International Terminal. As our terminal is in a security controlled area, we transfer you to our terminal in our shuttle.
- If you are connecting from an international flight: please proceed to the Cinnamon Counter located at the arrival lobby after immigration, baggage claim, and customs. Our representative will meet you there to take you to our terminal. In the event you are unable to locate the counter or our representative, please contact our Ground Staff on telephone number +94 77 029 8755.
- If you are directly flying with us: please contact our Ground Staff on telephone number +94 77 029 8755 who will direct you to the “Remote Car Park” (also referred to as “Airport and Aviation Outside Car Park”) where we will pick you up and transferred by the Cinnamon Air shuttle to our terminal.
Once you arrive at our terminal, our staff will take care of your check-in and security screening procedures.
At Mattala Rajapaksa International Airport
To check-in, simply proceed to SriLankan Airlines check-in counters.
At Cinnamon Air Water Aerodromes
We have made check-in at our water aerodromes simpler for you. Our base coordinators and security staff at these locations will take care of check-in and security procedures right at the dock where you will board the aircraft.
At Other Airports
Checking in for your Cinnamon Air flight at any of these locations is also simple. Our base coordinator and security staff will meet you as you enter the airport and he or she will take care of check-in and direct you to the flight. As these airports are operated by Sri Lanka Air Force, vehicles and drivers entering the airport premises should have prior clearance. To ensure that your journey starts smoothly from the beginning, we request details of the vehicle you will be arriving in and of its driver 48 hours in advance so that we can obtain necessary clearance from the authorities.
In case you need assistance, please contact our ground handling team on +94 77 029 8755 at any time and we are happy to be of service!