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Privacy Policy

It is important for us that you understand how SAFFRON AVIATION (PVT) LTD (Operating company of Cinnamon Air), treat information about yourself which is received from the Internet so that you will feel secure when browsing www.cinnamonair.com and its constituents.

WHAT INFORMATION WE COLLECT FROM YOU

In General. We receive and store any information you enter on our website or give us in any other way. This includes information that can identify you (“personal information”), including your first and last name, telephone number, postal and email addresses, fax number, and billing information (such as credit card number, cardholder name, and expiration date). We may also request information about your hotel room preferences, and frequent flyer information. You can choose not to provide information to us, but in general some essential information about you is required in order for you to register as a member; book travel; complete a traveler profile; participate in a survey, contest, or ask us a question; or initiate other transactions on our site.
Travel Companion Information. When you make a reservation for someone else through this website, we will request personal information and travel preferences about that individual. You should obtain the consent of other individuals prior to providing us with their personal information and travel preferences, as any access to view or change their information will be available only through your account.
Automatic Information. We automatically collect some information about your computer when you visit this website. For example, we will collect your IP address, Web browser software (such as Firefox, Safari, or Internet Explorer), and referring website. We also may collect information about your online activity, such as trips viewed and bookings made. Our goals in collecting this automatic information include helping customize your user experience and inhibiting fraud.

HOW WE USE YOUR INFORMATION

We use sensitive billing information (such as cardholder name, credit card number, and expiration date) for the purpose of completing the booking of flights on our site. We use other information about you for the following general purposes: to provide you with the products and services you request; to provide you with travel confirmation and updates; to manage your account, including processing bills and providing travel notifications; to communicate with you in general; to respond to your questions and comments; to measure interest in and improve our products, services, and website; to notify you about special offers and products or services that may be of interest to you; to otherwise customize your experience with this website; to reward you as part of any reward and recognition program you choose to join; to solicit information from you, including through surveys; to resolve disputes, collect fees, or troubleshoot problems; to prevent potentially prohibited or illegal activities; to enforce our Terms of Usage; and as otherwise described to you at the point of collection.
Email Communications. We want to make it easy for you to take advantage of travel-related opportunities on our website. One way we do this is by sending you email messages that contain information about your apparent travel-related interests. We believe these email messages will provide you with useful information about travel-related special offers available through our site. Please note that you will have the opportunity to choose not to receive these email messages in any such email we send.

WITH WHOM WE SHARE YOUR INFORMATION

This website may share your information with the following entities.
Suppliers, such as hotel, transport providers and activity providers, who fulfill your travel reservations. Throughout this site, all services provided by a third-party supplier are described as such. We do not share your email address with these suppliers unless they need it to fulfill the travel reservation you have made on www.cinnamonair.com, and we restrict their use of this information to that purpose. We do not place limitations on our suppliers’ use or disclosure of your other personal information. Therefore, please review the privacy policies of any travel supplier whose products you purchase through this site. Please note that these suppliers also may contact you as necessary to obtain additional information about you, facilitate your travel reservation, or respond to a review you may submit.
Third-party vendors who provide services or functions on our behalf, including credit card processing, business analytics, customer service, marketing, distribution of surveys and fraud prevention. We may also authorize third-party vendors to collect information on our behalf, including as necessary to operate features of our website or to facilitate the delivery of online advertising tailored to your interests. Third-party vendors have access to and may collect information only as needed to perform their functions and are not permitted to share or use the information for any other purpose. They are also required to follow the same data security practices that we ourselves adhere to.

Business partners

Business partners with whom we may jointly offer products or services, or whose products or services offered may be hosted on our website. When a /business partner is involved in providing a product or service you have requested their name will be displayed, either alone or jointly with ours. If you choose to access these optional services, we may share certain information about you, including your personal information, with such business partners. Please note that we do not control the privacy practices of these third-party business partners.

Referring websites.

If you were referred to this website from another site (for example, through a link you clicked on another site that directed you to this one), we may share some information about you with that referring website. We have not placed limitations on the referring websites’ use of your personal information and we encourage you to ensure that your privacy is protected please review the privacy policies of any website that referred you here.

Companies within our corporate family.

/We may share your personal information with our parent company its subsidiaryies and corporate affiliates..This sharing of information enables us to provide you with information about products and services, both travel-related and other, which may interest you. To the extent that our parentcompany and its subsidiaries and corporate affiliates have access to your information, they will follow practices that are at least as restrictive as the practices described in this Privacy Policy. They also will comply with applicable laws governing the transmission of promotional communications and, you will have the option chose not to recive any commercial emails in the future.

WE ALSO MAY SHARE YOUR INFORMATION

In response to court orders, or other legal process; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law we will disclose your inforamtion. In such cases we reserve the right to raise or waive any legal objection or right available to us.
When we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities; We will also disclose information to protect and defend the rights, property, or safety of our company, website, our customers, or others; and in accordence with our Terms of Service and other agreements.
In addition we may also share your information to faccilitate a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.

Other than as set out above, you will be notified when personal information about you will be shared with third parties, and you will have an opportunity to choose not to have us share such information.
We also may share aggregate anonymous information with third parties, including advertisers and investors. For example, we may tell our advertisers the number of visitors our website receives or the most popular hotels and vacation destinations. This information does not contain any personal information and is used to contetnt development and to improve services.
As discussed above, you can choose not to provide us with any information, although it may be needed to book travel or to take advantage of certain features offered on this site. You also can add or update information and close your account as described above.
When you register as a member on this site, you will be given a choice as to whether you want to receive email messages from us about special offers. As a registered member, you can modify your choice at any time on the Member Profile page. Whether registered as a member or not, you will also be given the opportunity to unsubscribe to commercial messages in any such email we send. Please note that we reserve the right to send you other communications, including service announcements, administrative messages, and surveys relating either to your account or to your transactions on this site, without offering you the opportunity to opt out of receiving them.

Data collected by business partners and ad networks to serve you with relevant advertising: The advertisements you see on this website are served by us or by our service providers. But we also allow third parties to collect information about your online activities through cookies and other technologies. These third parties include (1) business partners (as discussed above), who collect information when you view or interact with one of their advertisements on our sites; and (2) advertising networks, which collect information about your interests when you view or interact with one of the advertisements they place on many different websites on the Internet. The information gathered by these third parties are used to make predictions about your characteristics, interests or preferences and to display advertisements on our sites and across the Internet tailored to your interests. We do not permit these third parties to collect personal information about you (such as email address) on our site, nor do we share with them any personal information about you.
Please note that we do not have access to or control over cookies or other technologies these third parties may use to collect information about your interests, and the information practices of these third parties are not covered by this Privacy Policy.

HOW WE PROTECT YOUR INFORMATION

We want you to feel confident about using this website to make flight bookings, and we are committed to protecting the information we collect. While no website can guarantee security, we have implemented appropriate administrative, technical, and physical security procedures to help protect the personal information you provide to us. For example, we have obtained Deluxe SSL certification and only authorized employees are permitted to access personal information, and they may only do so for permitted business functions. In addition, we use encryption (i.e2048 Bit encryption) when transmitting your sensitive personal information between your system and ours, and we employ firewalls and intrusion detection systems to help prevent unauthorized persons from gaining access to your information.

EXTERNAL LINKS

Other sites accessible through our Website have their own privacy policies and data collection practices. Please consult each site’s privacy policy. www.cinnamonair.com is not responsible for the actions of third parties.

CHILDREN POLICY

www.cinnamonair.com is not structured to attract children. Accordingly, we do not intend to collect personal information from anyone under 16 years of age.
If you’re personally identifiable information changes, or if you no longer wish to use our services, you may correct, update, delete or deactivate it by emailing our Customer Support at sales@cinnamonair.com or by contacting us by telephone or postal mail at the contact information listed below.

If you have questions or concerns regarding this privacy policy, you should first contact
No.11 York Street,
Colombo 1
Sri Lanka
Tel : +94 (0) 11 247 5475
Fax : + 94 -[0]-11-2440738
Email : sales@cinnamonair.com

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