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Privacy Policy

It is important for us that you understand how SAFFRON AVIATION (PVT) LTD (Operating company of Cinnamon Air and of company registration number PV 84728), treat information about yourself which is received from the Internet so that you will feel secure when browsing www.cinnamonair.com and its constituents.


You will only be asked to provide personal information to facilitate the booking made by you and to promote the products and services of the company and its brand and you are required to provide full and accurate details in the form your personal data in order for us to process the booking made by you. We are not in a position to confirm or process any bookings made by you in the event that you do not provide such personal data as required.

In General. We receive and store any information you enter on our website or give us in any other way. This includes information that can identify you (“personal information”), including your first and last name, telephone number, postal and email addresses, fax number, and billing information (such as credit card number, cardholder name, and expiration date). We may also request information about your hotel room preferences, and frequent flyer information. You can choose not to provide information to us, but in general some essential information about you is required in order for you to register as a member; book travel; complete a traveler profile; participate in a survey, contest, or ask us a question; or initiate other transactions on our site.
Travel Companion Information. When you make a reservation for someone else through this website, we will request personal information and travel preferences about that individual. You should obtain the consent of other individuals prior to providing us with their personal information and travel preferences, as any access to view or change their information will be available only through your account.

Automatic Information. We automatically collect some information about your computer when you visit this website. For example, we will collect your IP address, Web browser software (such as Firefox, Safari, or Internet Explorer), and referring website. We also may collect information about your online activity, such as trips viewed, and bookings made. Our goals in collecting this automatic information include helping customize your user experience and inhibiting fraud.


We use sensitive billing information (such as cardholder name, credit card number, and expiration date) for the purpose of completing the booking of flights on our site. We use other information about you for the following general purposes: to provide you with the products and services you request; to provide you with travel confirmation and updates; to manage your account, including processing bills and providing travel notifications; to communicate with you in general; to respond to your questions and comments; to measure interest in and improve our products, services, and website; to notify you about special offers and products or services that may be of interest to you; to otherwise customize your experience with this website; to reward you as part of any reward and recognition program you choose to join; to solicit information from you, including through surveys; to resolve disputes, collect fees, or troubleshoot problems; to prevent potentially prohibited or illegal activities; to enforce our Terms of Usage; and as otherwise described to you at the point of collection.

Email Communications. We want to make it easy for you to take advantage of travel-related opportunities on our website. One way we do this is by sending you email messages that contain information about your apparent travel-related interests. We believe these email messages will provide you with useful information about travel-related special offers available through our site. Please note that you will have the opportunity to choose not to receive these email messages in any such email we send.

Your personal data will be stored for a period of 26 months.



We may provide your personal data to our service providers, agents and other parties as required for the purpose of facilitating the booking made by you or to promote the products and services of the company and its brand

The purpose of processing data is to facilitate the booking made by the data subject and to promote the products and services of the company and its brand.

This website may share your information with the following entities:
Suppliers, such as hotel, transport providers and activity providers, who fulfill your travel reservations. Throughout this site, all services provided by a third-party supplier are described as such. We do not share your email address with these suppliers unless they need it to fulfill the travel reservation you have made on www.cinnamonair.com, and we restrict their use of this information to that purpose. We do not place limitations on our suppliers’ use or disclosure of your other personal information. Therefore, please review the privacy policies of any travel supplier whose products you purchase through this site. Please note that these suppliers also may contact you as necessary to obtain additional information about you, facilitate your travel reservation, or respond to a review you may submit.

Third-party vendors who provide services or functions on our behalf, including credit card processing, business analytics, customer service, marketing, distribution of surveys and fraud prevention. We may also authorize third-party vendors to collect information on our behalf, including as necessary to operate features of our website or to facilitate the delivery of online advertising tailored to your interests. Third-party vendors have access to and may collect information only as needed to perform their functions and are not permitted to share or use the information for any other purpose. They are also required to follow the same data security practices that we ourselves adhere to.

Business partners

Business partners with whom we may jointly offer products or services, or whose products or services offered may be hosted on our website. When a /business partner is involved in providing a product or service you have requested their name will be displayed, either alone or jointly with ours. If you choose to access these optional services, we may share certain information about you, including your personal information, with such business partners. Please note that we do not control the privacy practices of these third-party business partners.

Referring websites

If you were referred to this website from another site (for example, through a link you clicked on another site that directed you to this one), we may share some information about you with that referring website. We have not placed limitations on the referring websites’ use of your personal information and we encourage you to ensure that your privacy is protected please review the privacy policies of any website that referred you here.

Companies within our corporate family

We may share your personal information with our parent company its subsidiaries and corporate affiliates. This sharing of information enables us to provide you with information about products and services, both travel-related and other, which may interest you. To the extent that our parent company and its subsidiaries and corporate affiliates have access to your information, they will follow practices that are at least as restrictive as the practices described in this Privacy Policy. They also will comply with applicable laws governing the transmission of promotional communications and, you will have the option chose not to receive any commercial emails in the future.


In response to court orders, or other legal process; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law we will disclose your information. In such cases we reserve the right to raise or waive any legal objection or right available to us.
When we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities; We will also disclose information to protect and defend the rights, property, or safety of our company, website, our customers, or others; and in accordance with our Terms of Service and other agreements.
In addition we may also share your information to facilitate a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.

Other than as set out above, you will be notified when personal information about you will be shared with third parties, and you will have an opportunity to choose not to have us share such information.
We also may share aggregate anonymous information with third parties, including advertisers and investors. For example, we may tell our advertisers the number of visitors our website receives or the most popular hotels and vacation destinations. This information does not contain any personal information and is used to content development and to improve services.
As discussed above, you can choose not to provide us with any information, although it may be needed to book travel or to take advantage of certain features offered on this site. You also can add or update information and close your account as described above.
When you register as a member on this site, you will be given a choice as to whether you want to receive email messages from us about special offers. As a registered member, you can modify your choice at any time on the Member Profile page. Whether registered as a member or not, you will also be given the opportunity to unsubscribe to commercial messages in any such email we send. Please note that we reserve the right to send you other communications, including service announcements, administrative messages, and surveys relating either to your account or to your transactions on this site, without offering you the opportunity to opt out of receiving them.

Data collected by business partners and ad networks to serve you with relevant advertising: The advertisements you see on this website are served by us or by our service providers. But we also allow third parties to collect information about your online activities through cookies and other technologies. These third parties include (1) business partners (as discussed above), who collect information when you view or interact with one of their advertisements on our sites; and (2) advertising networks, which collect information about your interests when you view or interact with one of the advertisements they place on many different websites on the Internet. The information gathered by these third parties are used to make predictions about your characteristics, interests or preferences and to display advertisements on our sites and across the Internet tailored to your interests. We do not permit these third parties to collect personal information about you (such as email address) on our site, nor do we share with them any personal information about you.
Please note that we do not have access to or control over cookies or other technologies these third parties may use to collect information about your interests, and the information practices of these third parties are not covered by this Privacy Policy.


We want you to feel confident about using this website to make flight bookings, and we are committed to protecting the information we collect. While no website can guarantee security, we have implemented appropriate administrative, technical, and physical security procedures to help protect the personal information you provide to us. For example, we have obtained Deluxe SSL certification and only authorized employees are permitted to access personal information, and they may only do so for permitted business functions. In addition, we use encryption (i.e2048 Bit encryption) when transmitting your sensitive personal information between your system and ours, and we employ firewalls and intrusion detection systems to help prevent unauthorized persons from gaining access to your information.

Additionally, you shall have the right to request from us, access to and rectification or erasure of personal data or restriction of processing concerning the data subject or to object to processing as well as the right to data portability. You shall also have the right to withdraw your consent for us to use your personal data at any time, provided that any processing of your personal data prior to the withdrawal of your consent shall not be rendered unlawful. Further, in the event that you are an EU data subject, you shall have the right to lodge a complaint with a supervisory authority in the event that there is a breach of the relevant data protection regulations.”


Other sites accessible through our Website have their own privacy policies and data collection practices. Please consult each site’s privacy policy. www.cinnamonair.com is not responsible for the actions of third parties.


www.cinnamonair.com is not structured to attract children. Accordingly, we do not intend to collect personal information from anyone under 16 years of age.



Cinnamon Air uses cookies to ensure that everyone using the Cinnamon Air website has a great user experience. By continuing to visit this site or use our services, you are consenting to the usage of cookies for the purposes described within this policy.

Primarily, we use cookies to collect and store the information that is automatically retrieved about your computer, device and use of Cinnamon Air.

What is a Cookie?

Cookies can be described as small text files that are saved by a website on their computer or mobile device, when a particular site is visited. These small files contain basic information and it enables the website to recall the users’ actions and preferences such as logins, language, font sizes and other display preferences, over a period of time. These cookies are set by the user and are called first party cookies. Cinnamon Air also uses third party cookies which are cookies from a domain different than the domain of the website you are visiting – for our advertising and marketing efforts.

Cookies are generally used to make websites work more efficiently, as well as to provide information to the owners of the website.

There are two broad categories of cookies:

  • First party cookies – Served directly by Cinnamon Air to your computer or mobile device.
  • Third party cookies – Served by a third party on our behalf. We use third party cookies for functionality, performance, analytics, advertising and social media purposes.

Cookies can remain on your computer or mobile device for different periods of time. While some cookies are ‘session cookies’ which exist only while your browser is open and are deleted automatically when the browser is closed, other cookies are ‘permanent cookies’, which are stored even after a browser is closed. These permanent cookies can be used by the Website to recognise the user’s computer when a browser is opened for surfing the internet.

How do we use cookies?

We use cookies for the following purposes:

  • Supporting the user in navigation;
  • Facilitate in registration to our events (if any), login, and assist in ability to provide feedback;
  • Scrutinising use of our products, services or applications by the user;
  • Assisting with our promotional and marketing efforts. (including behavioural advertising)
  • Determining if the user has agreed (or not) to our use of cookies on this site

All of the above allows us to customise and enhance the user’s online experience; and enable Cinnamon Air and third parties to advertise both on and off this Website.

What types of cookies do we use and what are they used for?

The types of cookies that are utilised can be listed as follows:

  • Necessary Cookies

Necessary cookies are data files that are essential for website purposes. Theses cookies are mandatory because they make the website and any other services that are offered by the website, available to the user. Theses cookies enable functions such as transactional pages and secure login accounts.

  • Preferences Cookies

Preferences Cookies store information about choices you’ve made while browsing the site and they allow us to tailor the website according to your preferences. These cookies are especially useful to us when the user is recurrent since it enables us to understand how our website is used and saves your login details to make it easier to log in at a later time.

  • Statistics Cookies

Statistics cookies are used to analyse how the website is accessed and used. These cookies allow us to understand the performance of the website in order to provide the user with a more focused experience while enabling us to maintain, operate and continually improve the website.

  • Marketing Cookies (Advertising and Social media)

We allow third party companies, including third party advertising companies to place cookies on our website. These cookies allow such companies to track the user’s activity across various sites where they display advertisements and record the user’s activities in order to display curated advertisements in the future. These cookies allow third parties and us to track which types of advertisements the user has seen and the duration of observing them. This information primarily assists in helping the company to tailor the ads you see, and to measure the effectiveness of ads.


If you’re personally identifiable information changes, or if you no longer wish to use our services, you may correct, update, delete or deactivate it by emailing our Customer Support at sales@cinnamonair.com or by contacting us by telephone or postal mail at the contact information listed below.

If you have questions or concerns regarding this privacy policy, you should first contact
No.11 York Street,
Colombo 1
Sri Lanka
Tel : +94 (0) 11 247 5475
Fax : + 94 -[0]-11-2440738
Email : sales@cinnamonair.com

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